Helpdesk
HelpDesk analyses troubles and faults in the whole system in
order to identify the cause for failures and for fast recovery.
Its main features are:
- trouble ticketing and analysis
- analyse by application
- identifying risk factors
AMS HelpDesk is a light but essential software that helps networking operators to manage troubleshooting operation in efficient and co-operative fashion.
As illustrated in the following diagram, network operators can register a networking problem in troubleshooting database, assign a staff based on the category of problem. The delegated staff is notified by a messenger program and can update troubleshooting database based on his activity until trouble resolution.
Through AMS HelpDesk, company can reduce its operations and maintenance costs by introducing more structural and co-operative troubleshooting on networking problems.